Climatrol Air®

$1000, $2000 OR $3000 Off New Systems

Don't be fooled by these types of promotions. Most of the time (99.9999999%) this promotional advertising is referencing rebates that manufacturers offer on aging or their most expensive HVAC systems. Think of this like you would a car dealership. Car dealerships offer rebates on their slowest moving or most expensive vehicles in stock so they can move them to make room for newer cars.

The simple fact is, most HVAC manufacturers have rebates that are available from time to time and the HVAC companies simply factor that into their price when they quote you to give a competitive quote. Some of them use it as an advertising hook, but at the end of the day you are still shelling out the same amount of money you would anywhere else and you are not coming away $2000 richer.

Big Box Stores are Really Middlemen

Buying hardware or garden equipment is a lot different than replacing your home HVAC equipment. That's why the big-box stores sub out all of their HVAC jobs. They use local national and regional HVAC companies who are called "Providers." These companies pay the store a fee or a percentage for your information, which is what they call a lead. These fees and commissions are passed along to the consumer.

Rarely, almost never, will a reputable HVAC company work through a big-box store. Most of the companies that do work through this middleman scenario do so because they cannot find enough work locally, or they are a regional company that has a less than stellar reputation. After these companies finish the job, the box store will guarantee their work for 30 days, but after that you are stuck relying on that company for future problems.

Using a local, reputable HVAC company for your HVAC replacement is the best way to ensure that you get the best deal and a professional installation of your new HVAC system. These local HVAC companies' ability to generate business locally is directly tied to their reputation and they protect that reputation by offering great prices and service. Without a good reputation their business will quickly dry up and they will have to find other ways to generate business, like big box store leads or lead aggregator websites like Angie's List.

There is No Such Thing as a Lifetime Warranty.

This bears repeating: not one HVAC manufacturer offers a lifetime warranty with their equipment, none. When a company advertises, or promises a "lifetime warranty," they are doing one of two things: They are selling you an after market warranty that is similar to a car warranty, or they are selling you a maintenance plan for $70 or more each month that promises to keep your HVAC equipment running .

Also, a "lifetime warranty" is not for your lifetime, it's for the suggested lifetime of the equipment. At the end of their definition of "lifetime" you will still need to buy another HVAC unit. The real goal of the HVAC company is to keep the customer paying them monthly for a lifetime. The most reputable HVAC brands, like Rheem, are very reliable nowadays and 99% of the time you will spend significantly less money buying the HVAC equipment and sticking with the manufacturer's warranty.

At Climatrol Air® we offer extended warranties if you would like to purchase one. However we are very transparent about the cost of each product and will carefully explain the differences between the two. Companies that intertwine these two are usually doing it as a marketing ploy and to make more money.

Get Up to 5 Quotes in an Hour

These are what the industry calls "lead aggregator" websites. A couple examples are: Angie's List and Home advisor. While this may sound like a good idea and a great way to get competitive quotes, once you peek into what is really happening, you may want to stick with shopping local reputable HVAC companies on your own. You can find these companies on your own by doing a quick Google search and looking at their public ratings. Google purposely lists the companies with the best reputations first.

When you perform that Google search, what you will almost never find are the companies that will call you when you shop for HVAC companies via a lead aggregator website. Why is this? This is because their "reputation" is not public, it's private and it is controlled by the private company they use to generate their leads (you are the "lead").

The HVAC companies that use lead generation websites like Angie's List are either very new companies that need the business, or older companies whose public reputation does not allow them to compete with local companies with better reputations. When HVAC companies use these lead generation websites to generate business pay extraordinarily high fees and percentages to the lead aggregator websites. These fees are almost always passed along to the consumer.

So just be aware that when you shop through a lead aggregator website that your private information (name, address, phone number, email address) is being sold to dozens of companies, whom you may have never heard of, and you will get dozens of phone calls from companies for up to a couple months.

Salespeople Are Not Technicians

To be clear, we are not necessarily saying that HVAC companies that use a sales force instead of trained techs to sell their new systems are any less competent or trustworthy than us. What we are saying however, is that when problems arise, particularly in this industry, it is usually directly attributed to a miscommunication between the installers and the sales person.

Our owner, Doug Mazursky, a 29 year veteran in the HVAC industry and a NATE certified tech, notes that the largest problem he finds is when one of the the sales people estimate that your house needed an "example 1" type of system and when in fact it needed an "example2" type of system. When this happens, the process, as well as your comfort, gets delayed. Or worse, the wrong system gets installed anyway and has to be corrected.

This miscommunication usually happens for one of two reasons. The first and most common reason is because of the inexperience of the sales person. The other reason is because the sales person is "selling to their inventory." This means the their company has too many "example 1" systems or not enough of example 2 systems in stock and they have been told, or incentivized, to "move" example 1 systems. When this happens you may, or may not, get the best system for your home.

These problems are not uncommon to sales force centric business models. In fact, if you look at the bad reviews for HVAC companies in general, you'll see that almost every bad review can be directly attributed to "he said, she said" or the salesperson over-promising and the company under-delivering. Climatrol Air® will never have this problem because we don't have salespeople. We just have NATE certified techs who quote your job and then install your new system. There can be no miscommunication.