Frequently Asked Questions

We realize there are many companies that you can choose to do business with, and considering us is an honor that we do not take lightly. Climatrol Air specializes in air conditioning repair, heating repair and new air conditioner, heat pump, and furnace installation and design. We are a Rheem Pro Partner authorized dealer and can offer the very best products and services.

Climatrol Air is a family-owned company based in Ellijay, Georgia. The owner, Doug Mazursky, is a 27 year veteran in the HVAC industry who has covered all aspects of this business, including both commercial and residential repairs and installations. Climatrol Air is dedicated to making sure you have the best Rheem heating and cooling experience.

When we come out, you will get a skilled, NATE Certified heating and air repair technician from Ellijay, Georgia. We will respect your time by showing up on-time, your property by not leaving a mess and your health by practicing Covid safety protocols.

Then, we will restore the comfort of your home. At Climatrol Air, our technicians have the ability to troubleshoot and solve all problems related to heating and indoor air quality so we get it done on the first visit making sure you are comfortable sooner. Call us now about Rheem heating and cooling.

Climatrol Air is a Rheem Pro Partner dealer, but we service ALL brands and types of HVAC systems. Major air conditioning companies are very picky about with whom they do business, for good reason. A company that represents their brand could have a negative impact if they practice poor customer service or offer substandard work. For this reason, national brands, like Rheem, put all potential HVAC companies through a rigorous vetting process, to ensure that their customers get quality service with good customer service.

The price for HVAC repair can vary greatly depending on the equipment that is malfunctioning and the nature of the problem you are experiencing. The price for heating repair is subject to many factors, including the cost of the replacement parts needed, the amount of work needed to replace these parts, and the accessibility of the HVAC system.

It’s easy to simply say, “we have the best prices,” but great prices must be accompanied with great workmanship. We guarantee that we will give you the best price for the quality of work that we do. Rarely, almost never, are we beat on our pricing. In fact, the few times that it has happened, we were underquoted by unlicensed or fly-by-night companies. We stand behind our work and our prices. If you would like to speak with us about Rheem heating and cooling, please call us at (706) 972-2041.

Climatrol Air is a locally owned company located in beautiful Ellijay, Georgia, and we service the majority of North Georgia. First, there’s nothing wrong with using a national company, most of these companies do a fine job. However, having a local pro, whose reputation is tied to the community in which they live is a major plus when seeking HVAC service.

Local HVAC companies live and die by their local reputation, whereas a national company may perform well in certain regions and not so well in other areas. To hire a local company means you are hiring a person, not just a company, and that can make all the difference between great service instead of good service.

In Georgia, there really isn’t a “certification” process other than obtaining a state license. (Our license number is Ga. #CN210683) There is however a third party certification process that HVAC companies can elect to use to illustrate their company’s knowledge and commitment to ongoing education in the HVAC industry called “NATE,” or the NORTH AMERICAN TECHNICIAN EXCELLENCE.

Climatrol Air is a NATE certified company. NATE is the nation’s largest nonprofit certification organization for heating, ventilation, air conditioning and refrigeration (HVACR) technicians. NATE tests represent real-world working knowledge of HVACR systems and validate the professional competency of service and installation technicians.

Contractors, manufacturers, distributors and educators across the industry partner with NATE to develop knowledgeable, competent HVACR technicians. Home and business owners choose HVACR contractors who employ NATE-certified technicians to get repairs done right – the first time.

Absolutely! When it comes to paying for your service or new HVAC service, we make it easier than ever. No need to go to your bank, we can handle the entire transaction from the comfort of your home. We take MasterCard, Visa, American Express and Discover as well as our in-house financing that will fit any budget. Be sure to ask our representative about our zero interest, zero down for 12 month financing special.

We complete 97% of all repair jobs within the same day. We understand that being without heating or air conditioning is a serious inconvenience and we strive to make sure that we fix everything, the right way, on our first service call. Climatrol Air specializes in Rheem heating and cooling.

The Google Guarantee is available for businesses that pass a Google screening and qualification process that checks, among other things, the company’s insurance, license and performs a background check.

When you hire Climatrol Air you’re backed by the Google Guarantee, and if you aren’t satisfied with the quality of your work, Google may reimburse the amount paid for the initial service. This is just another way for quality companies to show customers their dedication to quality, service and workmanship.

We get it, HVAC systems are notorious for breaking down at the worst possible moment. That’s why we decided to make it our policy to never penalize our customers for after hours repairs. Not only is Climatrol Air the #1 rated company for AC repair in, we also have the lowest service call fee of only $49!

 AND, we don’t raise service call fees because your AC decided to break on a holiday or over the weekend. This policy is just one of the ways we have become one of the most dependable and trusted HVAC companies in Georgia. Climatrol Air is the ONLY company in the North Georgia Region (that we know of) that does NOT charge an additional fee for after hours service calls.

The U.S. government requires an efficiency rating of all air conditioning and heating equipment. The rating reflects the percentage of energy used efficiently, with a high rating indicating high-efficiency. The next two topics address this issue in greater detail.

There are special names for the efficiency ratings of various types of equipment. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating, the more efficient the unit.

There are special names for the efficiency ratings of varying types of equipment. Heat pump equipment in the heating mode is rated by the Heating Seasonal Performance Factor, or HSPF. The higher the HSPF rating, the more efficient the unit.

There are special names for the efficiency ratings of various types of equipment. Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE. The higher the AFUE rating, the more efficient the unit.

Rheem heat pumps operate year-round and should never be covered. Similarly, air conditioners that operate seasonally are built to withstand an outdoor environment and should not be covered.

Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in an even temperature throughout the house.

Rheem air conditioning and heating units are designed to operate as a complete, matched system. The efficiency rating is based on the entire system. Replacing the entire system ensures the system will be reliable and efficient.

Your Rheem dealer, who will consider many factors before making a recommendation: size of the house, climate, number and type of windows installed, insulation, and even the number of people living in the house.

A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained unit requires no external coils, air handlers, or heating units.

Has Your HVAC System Gone on the Fritz?

When your cooling and heating system isn’t performing like it should, your local contractor is likely on your speed dial—after all, repair is much cheaper than replacement, right? Not always. Before you pay a contractor to come out and repair your system, it’s important to consider whether you can get a better return on your investment through an HVAC replacement. HVAC replacement is the obvious answer in certain situations. If you’re currently in any of the following predicaments, the benefits of replacement generally outweigh those of repair. 

  • Your system is 8 - 15 years old: Follow this simple rule of thumb from Energy Star—if your current system is over 10 years old, it's time to start looking into an HVAC replacement. Most HVAC systems last for about 15 years, so there’s no immediate need to replace yours if it’s still functioning properly. But by doing your research now, you’ll know just what you want to do should your HVAC system suddenly stop working properly.

    Keep in mind that with an older system, you are likely spending more on utility bills than you would be if you were to upgrade to a newer model. New technology has made modern systems more efficient, and switching to one of these energy-efficient systems could see you saving big on your utility bills.
  • Safety hazards: As always, safety comes first. If you think the problem with your HVAC presents a safety hazard for your family, replacement is the answer. Malfunctions in your cooling and heating system can have scary consequences, including carbon monoxide poisoning and fire hazards.
  • You’re constantly repairing your HVAC: If your heating and cooling system has needed repairs more than once or twice in the past few years, it may be time to take the leap with a replacement system. The money you spend repairing older equipment can often be better used towards the purchase of newer, energy-efficient HVAC systems. Here’s a simple guide: If your labor and parts cost upwards of $1,000, look toward replacement. 

The HVAC Conundrum: When Should Professionals Weigh In?

If you’re still unsure about replacement versus repair, it’s time to enlist the help of a professional. In the following situations, it’s best to get a contractor’s advice:

  • You haven’t had a ductwork inspection in years: According to PG&E, the average home’s ductwork leaks up to 30 percent of its air before it actually reaches your living space. That means you’re still paying for the energy used to cool the air—without getting the relief of a cool home. Hire a technician to come take a look at your system; they can perform what’s called a duct-leakage test, which measures how much air is escaping the system.

    If it turns out your ducts are faulty or have significant gaps, a technician should be able to seal them up or replace your pipes—meaning you might not need a complete system overhaul. However, keep in mind that modern HVAC units are almost always more efficient thanks to technology advancements. In the end, you have to weigh your options: will you need to perform repairs each month?

  • Your system seems inefficient: If your system is less than 10 years old, make time to assess its efficiency. Remember this: Just because it’s running, doesn’t mean it’s working at full capacity.  

    Here’s a simple test to try on your own: When it’s hotter than 80 degrees outside, turn on your AC unit, and set it to well below room temperature. Let it run for 15 minutes, then use a thermometer to check just outside the return duct (the area where air flows in to be cooled).

    Now take a temperature reading just outside the strongest, most easily accessible vent (where cool air should be flowing out). Subtract the second reading from the first. If the difference between these two is fewer than 14 degrees, your HVAC unit might need work. 

    Let’s put this into numbers. Say the temperature outside your return duct reads 86 degrees. If the temperature outside your strongest vent isn’t 72 degrees or less (a difference of 14 degrees), your system isn’t running efficiently.

    Looking for a more specific answer? Hire a contractor to run an energy assessment on your home. This audit will check out the areas that have energy leaks; their findings can help you determine if your system just needs a few repairs or whether HVAC replacement is in your future.

We’ll leave you with one last tip:

  • Consider the return on your investment: HVAC replacement cost tends to be initially more expensive than repair, but it’s important to consider the ways this investment can benefit your family for years to come. If repairing your HVAC will only extend its lifetime by another year or two, HVAC replacement is likely the better choice. 

    The return is typically greater when you invest in an energy-efficient HVAC unit, and replacement almost always saves you more money down the line. When assessing HVAC replacement cost, keep in mind that replacing may be easier on your wallet in the long run. When it comes to heating and cooling savings, it’s a marathon effort, not a sprint. 

When your heating and cooling system is acting up, your family’s comfort and safety come first. Consider the ways a new heating and cooling system could transform your home and improve your everyday life. Learn the basics of HVAC to be prepared when it's time to make an upgrade.

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