Daily Deals & Specials!
Climatrol Air – Customer Service & Customer Care
Why Carrier?
At Climatrol Air®, we don’t install second-rate equipment—we install Carrier. As a Carrier Factory Authorized Dealer, we provide:
Innovative Carrier products are trusted in more homes than any other brand. Other brands may be cheaper upfront. But Carrier saves you money over time with lower energy bills, fewer service calls, and longer lifespan. We trust Carrier in our own homes—you should too.
Choosing a Carrier® Factory Authorized Dealer for your air conditioning needs means you’re getting more than just expert service; you’re getting a promise of excellence and trust. These dealers are not just any HVAC service providers. They’re part of a select group that embodies the legacy of Willis Carrier, the pioneer of modern air conditioning.
When you see a Carrier® Factory Authorized Dealer, you’re looking at a team that’s committed to the highest standards of quality and customer satisfaction. They’ve gone through extensive education, training, and certification to ensure they deliver top-notch service.
Fact: Less than 3% of Carrier dealers nationwide achieve and maintain the prestigious “Factory Authorized Dealer” status. So when you choose one, you’re choosing a team recognized for their exceptional performance and commitment to delivering real, reliable service every day.
If your current HVAC system is struggling but you’ve held off on calling due to cost concerns, this could be a great time to explore your options. Our team can provide a detailed estimate and help you understand the available plans — so you can move forward with confidence.
Climatrol Air, LLC
1298 Old Highway 5, Ellijay
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I had my compressor replaced on my A/C unit by Zach with Climatrol and he did a great job. He did the job In a professional and timely matter. I would recommend this company for any A/C repairs.
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Very happy with this company. Zach was very informative and not pushy at all. The office was very helpful in navigating when and how the installation could accommodate my schedule. Travis and the installation crew were very courtesy, … More informative and made sure that everything was clean and we were satisfied with everything they did. Doug came out to personally introduce himself and make we were satisfied. The whole process was superior customer service! Absolutely would recommend this company. 👍🏻
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We have been using Climatrol for years to upgrade and replace our existing systems. We have also used them for our routine service contracts to maintain the performance of our new equipment. So when we recently decided to add a mini-split … More system, they were our go-to contractor. Once again, from start to finish, their expertise, professionalism, and eagerness to provide 100% customer satisfaction can not be matched.
Climatrol Air will remain our HVAC contractor for the duration of our home's existence. Call them. You will not find a better HVAC contractor in the area. -
We were having trouble with our 20 year-old furnace during a particularly cold snap. I called Climatrol and Matt was here within 90 minutes and got it operating but recommended a new much more efficient system. Travis and crew were here … More 3 days later and quickly and professionally installed our new heat pump/ propane unit. After installation Travis helped program the new thermostat and answered all of my questions. Great job and people.
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Zach Henley came out on a service call to address a heating problem. He was very professional and courteous and made sure to explain everything that was going on and what needed to be addressed to resolve the issue. He did an outstanding … More job and I highly recommend him and Climatrol for any HVAC issues you may have.
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Of all the many services companies I have worked with, these people are the best. I had a new HVAC system installed and got 3 quotes from area providers. From day one,
Climatrol was responsive, professional and friendly. They had good advice … More that others did not offer and they and were competitive in price. No high pressure, just suggesting the right solution with the right reasoning behind it. Install went well and the guys were a pleasure to work with. We wrestled with a couple issues with my wifi controller and Climatrol stood by me troubleshooting and working through the support process with the equipment provider. Every interaction gives you the feeling they care about making customers happy. This will go a long way for them. Other HVAC companies could learn a lot here . It’s not complicated. Treat customers well, do what you say you will do and don’t take advantage of people. Climatrol gets it. Highly recommend them. -
Climatrol has given me excellent service in the past, and that's why this past week I called upon them again for help with my heating/ac unit. Travis and the crew that came to my home were so polite and helpful. He explained and … More showed me how to operate my new system and was so patient, as I am a senior citizen. I highly recommend this company.
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I definitely chose the right company. From the first call to quote to installation, each person was amazingly friendly, professional, and competent. They arrived when they said they would and took time to explain things and answer all my … More questions. Climatrol gets my highest recommendation!
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I had to have a unit replaced, Both Chase and Phillip were both very professional and worked efficiently to get the job done smoothly. I had questions about The units inside and the remotes, And Chase answered all of my questions. Would … More highly recommend using them to anyone. Hard working young men and very knowledgeable.
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I recently had a new house built and moved to the north ga mountains. shockingly, had no heat. Enter Matt, the heating and air technician who truly saved the day. From the moment he arrived, Matt was incredibly nice, making what could have … More been a stressful situation much more pleasant. But more than his pleasant demeanor, it was his knowledge that really stood out. He diagnosed the issue quickly and explained everything in a way that was easy to understand. Not only did he get my heat working, but he also ensured the system was efficient and safe. I couldn't recommend Matt enough for anyone needing reliable, friendly, and expert service. He turned my cold new home into a warm, cozy haven.
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Appreciate the efforts of this group especially Chase and Dalton who replaced my HVAC system during the cold snap. Both were very professional and kept me up to date on what was happening. Also very good with directions and familiarity … More with the new system. Thank you!
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We had a minor hvac emergency on a weekend... they communicated very well and in a timely manner. Matt Gunnell was very professional, on time, fixed our problem on the spot & took the time to inspect the rest of our system while he … More was here. Very thankful for him and the company for helping us on a cold winter day, with no heat, and 2 young children inside to keep warm. Thank you.
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Installers, Travis and Phillip, installed my new HVAC unit yesterday, did a great job! They are professional, hard working young men who deserve to be recognized! I highly recommend this business!!
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Zach Henley was a fantastic guy. I called on Christmas eve afternoon and he came within an hour and fixed my furnace. Now I can have a warm Merry Christmas. Thank you Zach for a wonderful job. May God bless you and your company!
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Daniel, Travis and Phillip all did a great job diagnosing and then ultimately changing out our old AC system. Very responsive and efficient. Would gladly use them again and in fact, this is the 2nd full system they’ve done for us on 2 houses. … More Thank you!
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Climatrol Air was absolutely incredible installing our new heating and AC unit. My mother-in-law was the recipient of a holiday giveaway from Climatrol and The Elfaturi Foundation, and she truly couldn't have had a more positive experience. … More It was an incredible blessing for her to receive such a generous gift, and we couldn't be happier with their professionalism, quality of work, or their desire to give back to the community in which the serve. Very well-deserved 5 star review, and we truly can't say enough good things about this company. Thank you all again, so much.
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Very prompt response to urgent call. Technician Zach quickly identified problem missed and not fixed by a different company. Was able to address issue without need to go back for parts. Zach made recommendations to prevent future outages. … More Signed up for service contract based on excellent service and plan to use this organization in the future
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Matt showed up on time, evaluated our system that wasn’t working. Gave us options, we chose a new system. He made sure our primary/ main floor heat pump & propane furnace were in good shape. We are very happy with Climatrol Air so far, … More and look forward to having the new heat pump installed this coming week. Definitely recommend.
November 25, 2024- Travis & his crew came on time, had our new Carrier heat pump & air handler installed & working perfectly. An updated, quiet system for our lift. He Explained the warranty, showed us everything they did, and cleaned up all the old system & removed it. If I could give all these guys (& gals) 10 stars, we would. Excellent service, courteous, personable, knowledgeable, and hard working. We HIGHLY recommend Climatrol for your heating/cooling needs!!! They are awesome. -
Excellent Experience. Zach and Dalton came to do the quote, they were very professional, and I liked how multiple options were given. I shopped 4 companies and not only did Climatrol give the most professional presentation they also gave … More the best price of the four. Just 2 days after I accepted the quote, Travis and Dalton (and a couple others but I didn't get their names) came to do the install! Again, very professional team taking care not to track in dirt. Also, they were patient with my many questions and helped test the aux heat/zoning controller to make sure it was working (even though the controller was not part of the install). A++
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Highly recommend Climatrol Air! We had a service technician out immediately on a Sunday evening when our HVAC unit went down. John gave us our options and had us completely restored with a new unit up and running in less than 2 days. It … More was a blessing to have someone take the time on their Sunday evening and deliver their promise of a wonderful unit and a cool home. Thanks so much to John and to this company for taking care of our home's STAT needs and making it happen so quickly.
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What a great experience with Climatrol Air!
Doug, who seemed excited to have a chance to work with us, gain our trust, and begin a possible lasting business relationship, called back that very evening to set up an estimate meeting with … More Daniel. Daniel was so impressive with his knowledge of their product and services, kind enough to answer all our questions, and willing to take the time to go thru their process step by step.
Climatrol Air was mid-priced of our estimates, products were similar, but the Carrier products offered and after-sale service promise, is what sold us!
Travis, Dalton, and Phillip were so efficient, professional, and mannerly! They had our units swapped out, work areas spotless, and teaching me about this thermostat in record time. Travis went above and beyond in kindness and patience, he knows this business, the products/service they offer, and he has a love for this company. Dalton and Phillip were like busy bees, showing their knowledge of product and work to be done, and smiling while they worked.
We definitely recommend Climatrol Air for all heating and air needs! -
Great company to deal with! Doug came and assessed our needs perfectly. They came as scheduled, and Chase, Travis, Phillip, and the entire crew executed the installation plan perfectly. They were courteous, cleaned up everything, and … More made sure they taught us how to use the system. This company and its people check all the boxes. Highly recommend!
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What wonderful service representatives & company. We would highly recommend this company for your AC/Heating needs! Chad, Dalton, & Philip showed up on time, when they said they would, and were so helpful, professional, & courteous … More when our main AC unit broke. Unfortunately for us it was time for a new unit & this company had us covered! They were quick to respond, the service techs were patient with us older folks & our lack of the latest technology! They took the time to answer all of our questions & made sure we were comfortable with the new unit’s operation. Going forward we will use them for all our AC/Heating needs & questions. We could not be happier!
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Chase and his team were excellent! We had CO leak into our AC from our generator. They came and sealed/masked every part of our ducts. This is our first time using Climatrol and have now signed a service agreement with them. I highly recommend … More this company.
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Climatrol Air team showed up promptly to install a large heat pump system at my home which included a dehumidifier and an air purifier. They worked efficiently and professionally all day in the heat without any complaint. There were 5 … More guys who were all polite, respectful, and considerate of my home and left it spotless after the big job. They took the time to test and make sure all was running properly and answered all questions. I feel fortunate to have contacted them and would highly recommend Climatrol Air for any of your HVAC needs.
Daily Specials for Saturday, June 28th
$200 Off New Systems
Schedule online and save $200 off of replacement HVAC systems (Excluding Ductless Systems).
$100 Off Ductless Systems
Schedule online and save $100 off new ductless mini-split systems. Click now & get a free quote!
$20 Off HVAC Tune-Ups
Schedule online and get $20 off of your HVAC seasonal heater or AC tune-up.
$190 Maintenance Plan
(Normally $285) when you sign up online for our HVAC maintenance plan.
Senior Citizens (+55)
Senior’s Discount. Schedule online and get 10% off of all HVAC system, Heating and Air Conditioning repairs.
First Responders
10% Off For First Responders. Schedule online and get 10% off of all HVAC heating and AC repairs.
Active Military & Vets
10% Off for our military personnel. Schedule online and get 10% off of all HVAC heating and AC repairs.
$25 Off HVAC Repairs
Schedule online and get $25 off of all HVAC heating and Air Conditioner repairs.
Active Military & Vets
Schedule online and save $250 off of replacement HVAC systems (Excluding Ductless Systems).
Service discounts do not include service call fee. Tune-up and Maintenance does not include refrigerant and filter costs. Discounts cannot be combined. One discount per home, per visit. Additional discounts are available for Climatrol Air Comfort Club Members.
Carrier 0% Financing Up to 60 months.
Big purchases don’t have to mean big stress. Financing through Climatrol Air gives you another way to pay for your new heating and cooling system — without maxing out your credit card or tapping into home equity.
*The Carrier® credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special terms apply to qualifying purchases charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 11/01/2023 and is subject to change. For current information, call us at 1-800-431-5921. Some decisions take longer.
Air, your trusted local Carrier® dealer, we’re known for quality HVAC systems, expert installation, and dependable service. But did you know we also offer financing options to help make your comfort more affordable?
Through special Carrier financing programs administered by Wells Fargo Bank, N.A., qualifying homeowners can enjoy flexible online financing solutions designed to fit their budgets. Whether you’re replacing an outdated system or upgrading to something more efficient, we’re here to help you make it happen.
