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706-972-2041

Customer Care & Customer Service

Factory Authorized Discounts & Rebates!

As a Factory Authorized Carrier Dealer, we can offer to our customers all of the special Carrier factory rebates, financing specials and help you understand the local and national tax rebates available on qualifying HVAC systems! These discounts include:

  • Climatrol Air® Incentivized discounts
  • Carrier Incentivized Rebates
  • Carrier financing available with approved credit
  • State and Federal Tax credits
$200 Off New Systems
Schedule online and save $200 off new and replacement HVAC systems.
$100 Off Ductless Systems
Schedule online and save $100 off new ductless mini-split systems.
$20 Off HVAC Tune-Ups
Schedule online and get $20 off of your HVAC seasonal heater or AC tune-up.
$180 Maintenance Plan
Sign up online and save on an annual HVAC maintenance plan.
10% Off For Seniors
Schedule online and get 10% off of all HVAC heating and AC repairs.
10% Off For First Responders
Schedule online and get 10% off of all HVAC heating and AC repairs.
15% Off Active Military & Vets
Schedule online and get 15% off of all HVAC heating and AC repairs.
$25 Off HVAC Repairs
Schedule online and get $25 off of all HVAC heating and AC repairs.

*One coupon per Address, Coupons Cannot be combined

Customer service and customer care.
That’s who we are.

Climatrol Air, LLC IconClimatrol Air, LLC

1298 Old Highway 5, Ellijay

4.9 277 reviews

  • Avatar Brian MacInnes ★★★★★ a month ago
    Excellent Experience. Zach and Dalton came to do the quote, they were very professional, and I liked how multiple options were given. I shopped 4 companies and not only did Climatrol give the most professional presentation they also gave … More the best price of the four. Just 2 days after I accepted the quote, Travis and Dalton (and a couple others but I didn't get their names) came to do the install! Again, very professional team taking care not to track in dirt. Also, they were patient with my many questions and helped test the aux heat/zoning controller to make sure it was working (even though the controller was not part of the install). A++
  • Avatar Amber Pack ★★★★★ 3 months ago
    Highly recommend Climatrol Air! We had a service technician out immediately on a Sunday evening when our HVAC unit went down. John gave us our options and had us completely restored with a new unit up and running in less than 2 days. It … More was a blessing to have someone take the time on their Sunday evening and deliver their promise of a wonderful unit and a cool home. Thanks so much to John and to this company for taking care of our home's STAT needs and making it happen so quickly.
  • Avatar A.N.D 2018 ★★★★★ 3 months ago
    What a great experience with Climatrol Air!
    Doug, who seemed excited to have a chance to work with us, gain our trust, and begin a possible lasting business relationship, called back that very evening to set up an estimate meeting with
    … More Daniel. Daniel was so impressive with his knowledge of their product and services, kind enough to answer all our questions, and willing to take the time to go thru their process step by step.
    Climatrol Air was mid-priced of our estimates, products were similar, but the Carrier products offered and after-sale service promise, is what sold us!
    Travis, Dalton, and Phillip were so efficient, professional, and mannerly! They had our units swapped out, work areas spotless, and teaching me about this thermostat in record time. Travis went above and beyond in kindness and patience, he knows this business, the products/service they offer, and he has a love for this company. Dalton and Phillip were like busy bees, showing their knowledge of product and work to be done, and smiling while they worked.
    We definitely recommend Climatrol Air for all heating and air needs!
  • Avatar Robert Hendryx ★★★★★ 3 months ago
    Great company to deal with! Doug came and assessed our needs perfectly. They came as scheduled, and Chase, Travis, Phillip, and the entire crew executed the installation plan perfectly. They were courteous, cleaned up everything, and … More made sure they taught us how to use the system. This company and its people check all the boxes. Highly recommend!
  • Avatar Brenda Brown ★★★★★ 3 months ago
    What wonderful service representatives & company. We would highly recommend this company for your AC/Heating needs! Chad, Dalton, & Philip showed up on time, when they said they would, and were so helpful, professional, & courteous … More when our main AC unit broke. Unfortunately for us it was time for a new unit & this company had us covered! They were quick to respond, the service techs were patient with us older folks & our lack of the latest technology! They took the time to answer all of our questions & made sure we were comfortable with the new unit’s operation. Going forward we will use them for all our AC/Heating needs & questions. We could not be happier!
  • Avatar Dcbi Ivey ★★★★★ 3 months ago
    Chase and his team were excellent! We had CO leak into our AC from our generator. They came and sealed/masked every part of our ducts. This is our first time using Climatrol and have now signed a service agreement with them. I highly recommend … More this company.
  • Avatar Kathryn Cox ★★★★★ 4 months ago
    Climatrol Air team showed up promptly to install a large heat pump system at my home which included a dehumidifier and an air purifier. They worked efficiently and professionally all day in the heat without any complaint. There were 5 … More guys who were all polite, respectful, and considerate of my home and left it spotless after the big job. They took the time to test and make sure all was running properly and answered all questions. I feel fortunate to have contacted them and would highly recommend Climatrol Air for any of your HVAC needs.
  • Avatar Douglas Woods ★★★★★ 4 months ago
    Climatrol has my business because of the integrity and attention to detail of their people. I am a business man and do business with people and not companies. Technicians have been to my house to both service equipment that someone else … More installed and install new equipment. I initiated a service plan with Climatrol because I trust that the work will be done right by the people that represent the company in the field. Thanks to Travis and his partner that installed a Mini Split for me today and to Daniel for earning my trust with a service call during which he reseated a connector rather than changing a bunch of parts that were not needed. As long as Climatrol continues to employ such outstanding people, they will have my business.
  • Avatar Paul Hines ★★★★★ 4 months ago
    Travis, Dalton, Phillip, Owen and Chase all came to install and redo a terrible "homeowner special". They all were professional and answered any question, explained any changes and were very pleasant to be around. I had two units … More installed and multiple new ducts and registers fixed and brought up to maximum efficiency. Daniel came and was professional and clear with the estimate. For this size of investment I highly recommend Climatrol and any of these awesome techs. They made a stressful situation seamless and very easy! A++++
  • Avatar Patti Clark ★★★★★ 5 months ago
    Travis and Owen installed a new heating/air unit in our home. They did a fantastic job. Efficient and very knowledgeable. Took great care protecting my home and landscaping while installing the unit and removing the old unit. Took time … More to explain the new system and answer any questions. Highly recommend! Will use them again when it is time to replace our other unit.
  • Avatar Tom Yudeik ★★★★★ 5 months ago
    Climatrol Air! Excellent service all around! From Daniel, who came Monday 6/17/24 to check system for master suite to Chase and Dalton who came on Thursday 6/20/24, to install new system! Fast, efficient and clean! All were courteous … More and very knowledgeable about their work. Pricing for materials and work performed was excellent, too! Left property with no trace work had been done except for the new equipment. 👍👍
    I will use Climatrol Air for any AC or Heating work now going forward 👍👍
  • Avatar Shirley Force ★★★★★ 5 months ago
    From our first phone call to Climatrol Air we have been beyond pleased. The customer service is excellent. The nicest lady ever that works in the office kept us updated on every aspect of the job including when they were on the way and … More the technicians names. Hunter diagnosed our problem and determined we had to have a new system ( our compressor went out) Travis snd Dalton arrived 3 days later (as promised) to install our new system. They were excellent. All employees are very knowledgeable and professional. Exceptional experience all around. We highly recommend this company
  • Avatar smm m ★★★★★ 6 months ago
    Travis, Dalton, Phillip and Owen installed 2 units in our home. They were super nice, very efficient and made sure to protect all of our flooring. Travis took time to explain how the new systems operate and answered any questions we had! … More They also did an awesome job cleaning up everything!! Highly recommend Climate; Air!! Thanks again!
  • Avatar David Messineo ★★★★★ 5 months ago
    Climatriol is a excellent company to work with. Answered all my questions, on time, clean and professional. Chase did an amazing job installing my new system. Very good at explaining the job and making sure I was informed of how the system … More worked. Would highly recommend this company.
  • Avatar John ★★★★★ 6 months ago
    We had Chase and Phillip from Climatrol Air come to replace an entire A/C unit at our home. We were provided other cost effective options if we didn’t want to replace the whole unit - which we appreciated - but we chose to replace the … More whole unit.
    Chase was very knowledgeable and thorough and I appreciated the time he took to ensure a quality installation. Both were very professional and courteous, and they cleaned up after the installation. I would highly recommend them.
  • Avatar Jackie Walsh ★★★★★ 6 months ago
    I wanted to let you know that installers Chase and Owen did an amazing job installing my new Carrier A/C dual fuel system. Chase and Owen were very clean and organized with installation. They were very courteous and worked hard and explained … More the new thermostat operation. Chase and Owen did an excellent job 👏 👍 👌 and I would higly recommend this company and them to anyone. Even the owner showed up and was very helpful. I could not been asked for a better experience.
    Joe Walsh
  • Avatar Emily ★★★★★ 6 months ago
    The team at Climatrol installed a Carrier split unit for me on our four seasons porch. They also perform maintenance on all HVAC units at our home. Danny, Travis and Phillip made a great team and did an excellent job for us from the time … More we contacted Danny about a quote for purchase, as well as the installation process completed by Travis and Phillip. Phillip did a great job on assisting and cleanup. The team worked to insure that we knew how to operate the system and how to coordinate with our current system when cooling and heating. The office staff was so helpful as well. Climatrol deserves more than a Five Star review. They also coordinated the electrical portion with a local electrician.
    We appreciate the team at Climatrol. I highly recommend this company.
  • Avatar John Montaldo ★★★★★ 6 months ago
    Chase and Owen were professional and courteous. They did an awesome job with the install which looks clean and neat. Daniel came out for the start up since we didn’t have power from a storm when the install was completed. Daniel and the … More owner (yes owner) came out on a Saturday to start us up once we got power. What company does this kind of service? Climatrol Air that’s who. Highly recommend this company and crew. Thanks guys.
  • Avatar Misty Quinton ★★★★★ 6 months ago
    Chase and Owen were great. They came in and worked all day in the hot attic. I don't know how they didn't pass out. They were very professional and courteous. They also cleaned everything up before they left. Chase walked me through … More setting up the app for our new thermostat and made sure I understood everything before they left.
    I will definitely be recommending them from now on.
    Thank you again Chase and Owen.
  • Avatar Blended Heart ★★★★★ 6 months ago
    Chase Sharpe & his crew did an amazing job installing our new home A/C & heat pump system! We couldn’t be happier with their service, workmanship, quality & pricing! Chase even helped us download the Ecobee thermostat app to … More our phones and then patiently explained to us how to wirelessly control our thermostat settings from our phones!! We give Climatrol 5-Stars!!😁🇺🇸🤠💪
  • Avatar JoRGE Tapanes ★★★★★ 7 months ago
    Excellent company to work with. Both the sales side and the service/installation side were very easy to work with. Technician was super helpful and friendly. Chase was great and walked me through everything they did and everything i needed … More to know. Would highly recomend
  • Avatar Cynthia Saunders ★★★★★ 7 months ago
    Professional, knowledgeable and personable! Chase did a phenomenal job!!!! He went way above and beyond. We are excited about our new system and very pleased with Climatrol Air.
  • Avatar George Fuchs ★★★★★ 7 months ago
    The experience from getting a new system with Climatrol was awesome. Travis and his crew were awesome and professional. The new system is great and my basement is cleaner now than when they got here. Would recommend 100%. Also would like … More to put a good word in for Chase, Dalton, Phillip and the other guys who helped with the install, each gentleman was efficient and polite. Well done Climatrol!
  • Avatar Robin Jones ★★★★★ 7 months ago
    I have had nothing but great service from this company. Zach is respectful and honest. We have used them twice in the past and today wasn’t any different from the other visits. Always professional and honest. This company is definitely … More my go to!!
  • Avatar Ouida Leech ★★★★★ 8 months ago
    Climatrol installed two new systems (HVAC and a ductless unit) in our home, did it right away and with great expertise. Travis and Chase were our installers and Doug (company owner) inspected their work. We highly recommend them.

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Current Financing Specials

Innovative Carrier products are trusted in more homes than any other brand. Through our close relationship with Wells Fargo Bank, N.A., participating Carrier Factory Authorized Dealers can offer a variety of flexible options for financing your new Carrier product or system. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your monthly budget.
Financing Features
  • Convenient monthly payments
  • Special terms promotional offers
  • An easy-to-use online bill payment option
  • Simple online application
  • Quick Credit decisions
*The Carrier® credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special terms apply to qualifying purchases charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 11/01/2023 and is subject to change. For current information, call us at 1-800-431-5921.

Contact Us With Questions

Thank you for considering us. If you have any questions at all, please give us a call or use this contact form and we will get back in touch with you as soon as possible, usually within 30 minutes. We look forward to answering your questions and solving all of your home comfort problems!

Open

24/7 | 365

1298 Old Hwy 5 N
Ellijay, Georgia 30540

Contact Us With Questions
(706) 972-2041

Thank you for considering us. If you have any questions at all, please give us a call or use this contact form and we will get back in touch with you as soon as possible, usually within 30 minutes. We look forward to answering your questions and solving all of your home comfort problems!

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