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706-972-2041

Customer Care & Customer Service

Factory Authorized Discounts & Rebates!

As a Factory Authorized Carrier Dealer, we can offer to our customers all of the special Carrier factory rebates, financing specials and help you understand the local and national tax rebates available on qualifying HVAC systems! These discounts include:

  • Climatrol Air® Incentivized discounts
  • Carrier Incentivized Rebates
  • Carrier financing available with approved credit
  • State and Federal Tax credits
$200 Off New Systems
Schedule online and save $200 off new and replacement HVAC systems.
$100 Off Ductless Systems
Schedule online and save $100 off new ductless mini-split systems.
$20 Off HVAC Tune-Ups
Schedule online and get $20 off of your HVAC seasonal heater or AC tune-up.
$180 Maintenance Plan
Sign up online and save on an annual HVAC maintenance plan.
10% Off For Seniors
Schedule online and get 10% off of all HVAC heating and AC repairs.
10% Off For First Responders
Schedule online and get 10% off of all HVAC heating and AC repairs.
15% Off Active Military & Vets
Schedule online and get 15% off of all HVAC heating and AC repairs.
$25 Off HVAC Repairs
Schedule online and get $25 off of all HVAC heating and AC repairs.

*One coupon per Address, Coupons Cannot be combined

Customer service and customer care.
That’s who we are.

Climatrol Air, LLC IconClimatrol Air, LLC

1298 Old Highway 5, Ellijay

5.0 296 reviews

  • Avatar Charlie McKee ★★★★★ in the last week
    Zach Henley came out on a service call to address a heating problem. He was very professional and courteous and made sure to explain everything that was going on and what needed to be addressed to resolve the issue. He did an outstanding … More job and I highly recommend him and Climatrol for any HVAC issues you may have.
  • Avatar Daniel Wilson ★★★★★ a week ago
    Of all the many services companies I have worked with, these people are the best. I had a new HVAC system installed and got 3 quotes from area providers. From day one,
    Climatrol was responsive, professional and friendly. They had good advice
    … More that others did not offer and they and were competitive in price. No high pressure, just suggesting the right solution with the right reasoning behind it. Install went well and the guys were a pleasure to work with. We wrestled with a couple issues with my wifi controller and Climatrol stood by me troubleshooting and working through the support process with the equipment provider. Every interaction gives you the feeling they care about making customers happy. This will go a long way for them. Other HVAC companies could learn a lot here . It’s not complicated. Treat customers well, do what you say you will do and don’t take advantage of people. Climatrol gets it. Highly recommend them.
  • Avatar Linda Chmielarski ★★★★★ 2 weeks ago
    Climatrol has given me excellent service in the past, and that's why this past week I called upon them again for help with my heating/ac unit. Travis and the crew that came to my home were so polite and helpful. He explained and … More showed me how to operate my new system and was so patient, as I am a senior citizen. I highly recommend this company.
  • Avatar Karen Hensley ★★★★★ 4 weeks ago
    I definitely chose the right company. From the first call to quote to installation, each person was amazingly friendly, professional, and competent. They arrived when they said they would and took time to explain things and answer all my … More questions. Climatrol gets my highest recommendation!
  • Avatar Jennifer Sparks ★★★★★ a month ago
    I had to have a unit replaced, Both Chase and Phillip were both very professional and worked efficiently to get the job done smoothly. I had questions about The units inside and the remotes, And Chase answered all of my questions. Would … More highly recommend using them to anyone. Hard working young men and very knowledgeable.
  • Avatar Cliff Reisig ★★★★★ a month ago
    I recently had a new house built and moved to the north ga mountains. shockingly, had no heat. Enter Matt, the heating and air technician who truly saved the day. From the moment he arrived, Matt was incredibly nice, making what could have … More been a stressful situation much more pleasant. But more than his pleasant demeanor, it was his knowledge that really stood out. He diagnosed the issue quickly and explained everything in a way that was easy to understand. Not only did he get my heat working, but he also ensured the system was efficient and safe. I couldn't recommend Matt enough for anyone needing reliable, friendly, and expert service. He turned my cold new home into a warm, cozy haven.
  • Avatar Playing for Power Project ★★★★★ a month ago
    Appreciate the efforts of this group especially Chase and Dalton who replaced my HVAC system during the cold snap. Both were very professional and kept me up to date on what was happening. Also very good with directions and familiarity … More with the new system. Thank you!
  • Avatar Michael Morgan ★★★★★ a month ago
    We had a minor hvac emergency on a weekend... they communicated very well and in a timely manner. Matt Gunnell was very professional, on time, fixed our problem on the spot & took the time to inspect the rest of our system while he … More was here. Very thankful for him and the company for helping us on a cold winter day, with no heat, and 2 young children inside to keep warm. Thank you.
  • Avatar Marie Stidham ★★★★★ a month ago
    Installers, Travis and Phillip, installed my new HVAC unit yesterday, did a great job! They are professional, hard working young men who deserve to be recognized! I highly recommend this business!!
  • Avatar Linda Leonard ★★★★★ 2 months ago
    Zach Henley was a fantastic guy. I called on Christmas eve afternoon and he came within an hour and fixed my furnace. Now I can have a warm Merry Christmas. Thank you Zach for a wonderful job. May God bless you and your company!
  • Avatar Steve Fierros ★★★★★ 2 months ago
    Daniel, Travis and Phillip all did a great job diagnosing and then ultimately changing out our old AC system. Very responsive and efficient. Would gladly use them again and in fact, this is the 2nd full system they’ve done for us on 2 houses. … More Thank you!
  • Avatar K. Morgan ★★★★★ 2 months ago
    Climatrol Air was absolutely incredible installing our new heating and AC unit. My mother-in-law was the recipient of a holiday giveaway from Climatrol and The Elfaturi Foundation, and she truly couldn't have had a more positive experience. … More It was an incredible blessing for her to receive such a generous gift, and we couldn't be happier with their professionalism, quality of work, or their desire to give back to the community in which the serve. Very well-deserved 5 star review, and we truly can't say enough good things about this company. Thank you all again, so much.
  • Avatar David Robertson ★★★★★ 3 months ago
    Very prompt response to urgent call. Technician Zach quickly identified problem missed and not fixed by a different company. Was able to address issue without need to go back for parts. Zach made recommendations to prevent future outages. … More Signed up for service contract based on excellent service and plan to use this organization in the future
  • Avatar Cynthia Farr ★★★★★ 2 months ago
    Matt showed up on time, evaluated our system that wasn’t working. Gave us options, we chose a new system. He made sure our primary/ main floor heat pump & propane furnace were in good shape. We are very happy with Climatrol Air so far, … More and look forward to having the new heat pump installed this coming week. Definitely recommend.
    November 25, 2024- Travis & his crew came on time, had our new Carrier heat pump & air handler installed & working perfectly. An updated, quiet system for our lift. He Explained the warranty, showed us everything they did, and cleaned up all the old system & removed it. If I could give all these guys (& gals) 10 stars, we would. Excellent service, courteous, personable, knowledgeable, and hard working. We HIGHLY recommend Climatrol for your heating/cooling needs!!! They are awesome.
  • Avatar Brian MacInnes ★★★★★ 5 months ago
    Excellent Experience. Zach and Dalton came to do the quote, they were very professional, and I liked how multiple options were given. I shopped 4 companies and not only did Climatrol give the most professional presentation they also gave … More the best price of the four. Just 2 days after I accepted the quote, Travis and Dalton (and a couple others but I didn't get their names) came to do the install! Again, very professional team taking care not to track in dirt. Also, they were patient with my many questions and helped test the aux heat/zoning controller to make sure it was working (even though the controller was not part of the install). A++
  • Avatar Amber Pack ★★★★★ 6 months ago
    Highly recommend Climatrol Air! We had a service technician out immediately on a Sunday evening when our HVAC unit went down. John gave us our options and had us completely restored with a new unit up and running in less than 2 days. It … More was a blessing to have someone take the time on their Sunday evening and deliver their promise of a wonderful unit and a cool home. Thanks so much to John and to this company for taking care of our home's STAT needs and making it happen so quickly.
  • Avatar A.N.D 2018 ★★★★★ 6 months ago
    What a great experience with Climatrol Air!
    Doug, who seemed excited to have a chance to work with us, gain our trust, and begin a possible lasting business relationship, called back that very evening to set up an estimate meeting with
    … More Daniel. Daniel was so impressive with his knowledge of their product and services, kind enough to answer all our questions, and willing to take the time to go thru their process step by step.
    Climatrol Air was mid-priced of our estimates, products were similar, but the Carrier products offered and after-sale service promise, is what sold us!
    Travis, Dalton, and Phillip were so efficient, professional, and mannerly! They had our units swapped out, work areas spotless, and teaching me about this thermostat in record time. Travis went above and beyond in kindness and patience, he knows this business, the products/service they offer, and he has a love for this company. Dalton and Phillip were like busy bees, showing their knowledge of product and work to be done, and smiling while they worked.
    We definitely recommend Climatrol Air for all heating and air needs!
  • Avatar Robert Hendryx ★★★★★ 6 months ago
    Great company to deal with! Doug came and assessed our needs perfectly. They came as scheduled, and Chase, Travis, Phillip, and the entire crew executed the installation plan perfectly. They were courteous, cleaned up everything, and … More made sure they taught us how to use the system. This company and its people check all the boxes. Highly recommend!
  • Avatar Brenda Brown ★★★★★ 6 months ago
    What wonderful service representatives & company. We would highly recommend this company for your AC/Heating needs! Chad, Dalton, & Philip showed up on time, when they said they would, and were so helpful, professional, & courteous … More when our main AC unit broke. Unfortunately for us it was time for a new unit & this company had us covered! They were quick to respond, the service techs were patient with us older folks & our lack of the latest technology! They took the time to answer all of our questions & made sure we were comfortable with the new unit’s operation. Going forward we will use them for all our AC/Heating needs & questions. We could not be happier!
  • Avatar Dcbi Ivey ★★★★★ 7 months ago
    Chase and his team were excellent! We had CO leak into our AC from our generator. They came and sealed/masked every part of our ducts. This is our first time using Climatrol and have now signed a service agreement with them. I highly recommend … More this company.
  • Avatar Kathryn Cox ★★★★★ 7 months ago
    Climatrol Air team showed up promptly to install a large heat pump system at my home which included a dehumidifier and an air purifier. They worked efficiently and professionally all day in the heat without any complaint. There were 5 … More guys who were all polite, respectful, and considerate of my home and left it spotless after the big job. They took the time to test and make sure all was running properly and answered all questions. I feel fortunate to have contacted them and would highly recommend Climatrol Air for any of your HVAC needs.
  • Avatar Douglas Woods ★★★★★ 7 months ago
    Climatrol has my business because of the integrity and attention to detail of their people. I am a business man and do business with people and not companies. Technicians have been to my house to both service equipment that someone else … More installed and install new equipment. I initiated a service plan with Climatrol because I trust that the work will be done right by the people that represent the company in the field. Thanks to Travis and his partner that installed a Mini Split for me today and to Daniel for earning my trust with a service call during which he reseated a connector rather than changing a bunch of parts that were not needed. As long as Climatrol continues to employ such outstanding people, they will have my business.
  • Avatar Paul Hines ★★★★★ 7 months ago
    Travis, Dalton, Phillip, Owen and Chase all came to install and redo a terrible "homeowner special". They all were professional and answered any question, explained any changes and were very pleasant to be around. I had two units … More installed and multiple new ducts and registers fixed and brought up to maximum efficiency. Daniel came and was professional and clear with the estimate. For this size of investment I highly recommend Climatrol and any of these awesome techs. They made a stressful situation seamless and very easy! A++++
  • Avatar Patti Clark ★★★★★ 8 months ago
    Travis and Owen installed a new heating/air unit in our home. They did a fantastic job. Efficient and very knowledgeable. Took great care protecting my home and landscaping while installing the unit and removing the old unit. Took time … More to explain the new system and answer any questions. Highly recommend! Will use them again when it is time to replace our other unit.
  • Avatar Tom Yudeik ★★★★★ 8 months ago
    Climatrol Air! Excellent service all around! From Daniel, who came Monday 6/17/24 to check system for master suite to Chase and Dalton who came on Thursday 6/20/24, to install new system! Fast, efficient and clean! All were courteous … More and very knowledgeable about their work. Pricing for materials and work performed was excellent, too! Left property with no trace work had been done except for the new equipment. 👍👍
    I will use Climatrol Air for any AC or Heating work now going forward 👍👍

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Current Financing Specials

Innovative Carrier products are trusted in more homes than any other brand. Through our close relationship with Wells Fargo Bank, N.A., participating Carrier Factory Authorized Dealers can offer a variety of flexible options for financing your new Carrier product or system. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your monthly budget.
Financing Features
  • Convenient monthly payments
  • Special terms promotional offers
  • An easy-to-use online bill payment option
  • Simple online application
  • Quick Credit decisions
*The Carrier® credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special terms apply to qualifying purchases charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 11/01/2023 and is subject to change. For current information, call us at 1-800-431-5921.

Contact Us With Questions

Thank you for considering us. If you have any questions at all, please give us a call or use this contact form and we will get back in touch with you as soon as possible, usually within 30 minutes. We look forward to answering your questions and solving all of your home comfort problems!

Open

24/7 | 365

1298 Old Hwy 5 N
Ellijay, Georgia 30540

Contact Us With Questions
(706) 972-2041

Thank you for considering us. If you have any questions at all, please give us a call or use this contact form and we will get back in touch with you as soon as possible, usually within 30 minutes. We look forward to answering your questions and solving all of your home comfort problems!

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