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Frequently Asked Questions

We’ve compiled the most burning (or cooling, heh!) questions our HVAC gurus often get. Let’s jump in!

  • 1. What exactly is HVAC?
    Answer: HVAC stands for Heating, Ventilation, and Air Conditioning. In simple terms, it’s the system that heats up your home during chilly nights and cools it down on sizzling summer days. The ventilation part? That ensures you’ve got clean and fresh air circulating around.
  • 3. Why is my AC blowing warm air?
    Answer: A few culprits could be behind this mischief. It might be a thermostat setting, a dirty evaporator coil, or low refrigerant levels. Best to have a pro take a peek if this happens.
  • 3. Why is my AC blowing warm air?
    Answer: A few culprits could be behind this mischief. It might be a thermostat setting, a dirty evaporator coil, or low refrigerant levels. Best to have a pro take a peek if this happens.
  • 4. How long does an HVAC system typically last?
    Answer: With regular love and care, an HVAC system can last between 15-25 years. Keep in mind, individual components might have different lifespans. For instance, an AC unit might last 10-15 years, while furnaces can go up to 20 years.
  • 5. Why is there a puddle around my unit?
    Answer: Could be a few things! A clogged drain, a frozen evaporator coil, or a leak in the refrigerant are common causes. It’s essential to get this checked; water can cause damage or lead to mold.
  • 2. How often should I service my HVAC system?
    Answer: A general rule of thumb is at least once a year for each unit – get your AC checked in spring and your heating system in fall. Regular check-ups ensure everything’s running smoothly, efficiently, and safely.
  • 7. Why should I consider a programmable thermostat?
    Answer: A programmable thermostat can adjust the temperature when you’re not home or asleep. It helps in saving energy (hello, lower bills!) and ensures your home is just the right temperature when you return or wake up.
  • 6. What’s a SEER rating?
    Answer: SEER stands for Seasonal Energy Efficiency Ratio. Think of it as the MPG (miles per gallon) for your AC. The higher the SEER rating, the more energy-efficient your unit is. And yes, that usually translates to savings on your energy bills!
  • 9. Can I DIY my HVAC repairs?
    Answer: We love the DIY spirit! But with HVAC, it’s best to tread carefully. Some minor tasks like changing filters? Go for it! But bigger issues, especially those involving electrical components or refrigerants, should be left to the pros.
  • 10. Why is regular maintenance so crucial?
    Answer: Think of it as a health check-up for your HVAC. Regular maintenance can prevent minor issues from becoming major headaches, ensure efficient performance (which can mean savings), and prolong the life of your system.
  • 10. Why is regular maintenance so crucial?
    Answer: Think of it as a health check-up for your HVAC. Regular maintenance can prevent minor issues from becoming major headaches, ensure efficient performance (which can mean savings), and prolong the life of your system.
  • 8. What’s the deal with indoor air quality?
    Answer: Indoor air quality is all about how clean the air inside your home is. Factors like humidity, dust, and pollutants play a role. Good ventilation, regular maintenance, and air purifiers can help keep your indoor air fresh and healthy.
  • 11. Who is Climatrol Air?
    Answer: We realize there are many companies that you can choose to do business with, and considering us is an honor that we do not take lightly. Climatrol Air specializes in air conditioning repair, heating repair and new air conditioner, heat pump, and furnace installation and design. We are a Carrier Factory Authorized Dealer and can offer the very best products and services.
  • 12. What should I expect after I call Climatrol Air?
    Answer: When we come out, you will get a skilled, NATE Certified heating and air repair technician from Ellijay, Georgia. We will respect your time by showing up on-time, your property by not leaving a mess and your health by practicing Covid safety protocols.Then, we will restore the comfort of your home. At Climatrol Air, our technicians have the ability to troubleshoot and solve all problems related to heating and indoor air quality so we get it done on the first visit making sure you are comfortable sooner.
  • 13. Which Brands do You Sell and Service?
    Answer: Climatrol Air is a Factory Authorized Carrier dealer, but we service ALL brands and types of HVAC systems. Major air conditioning companies are very picky about with whom they do business, for good reason. A company that represents their brand could have a negative impact if they practice poor customer service or offer substandard work. For this reason, national brands, like Carrier, put all potential HVAC companies through a rigorous vetting process, to ensure that their customers get quality service with good customer service.
  • 14. Are Your prices competitive?
    Answer: It’s easy to simply say, “we have the best prices,” but great prices must be accompanied with great workmanship. We guarantee that we will give you the best price for the quality of work that we do. Rarely, almost never, are we beat on our pricing. In fact, the few times that it has happened, we were under-quoted by unlicensed or fly-by-night companies. We stand behind our work and our prices. If you would like to speak with us about Carrier heating and cooling, please call us at (706) 972-2041.
  • 15. Where is Climatrol Air Located?
    Answer: Climatrol Air is a locally owned company located in beautiful Ellijay, Georgia located at 1298 Old Hwy 5, Ellijay, GA 30540. We service the majority of North Georgia.
  • 16. Is Climatrol Air Certified?
    Answer: In Georgia, there really isn’t a “certification” process other than obtaining a state license. (Our license number is Ga. #CN210683) There is however a third party certification process that HVAC companies can elect to use to illustrate their company’s knowledge and commitment to ongoing education in the HVAC industry called “NATE,” or the NORTH AMERICAN TECHNICIAN EXCELLENCE. Climatrol Air is a NATE certified company.
  • 17. Does Climatrol Air Offer Financing?
    Answer: Absolutely! When it comes to paying for your service or new HVAC service, we make it easier than ever. No need to go to your bank, you can apply for the Carrier Credit Card from the comfort of your home. We take MasterCard, Visa, American Express and Discover as well. Be sure to ask our representative about our financing specials. The Carrier credit card is issued with approved credit by Wells Fargo Bank, N.A. an Equal Housing Lender.
  • 18. How Soon Can You Fix My Problem?
    Answer: We complete 97% of all repair jobs within the same day. We understand that being without heating or air conditioning is a serious inconvenience and we strive to make sure that we fix everything, the right way, on our first service call. Climatrol Air specializes in Rheem heating and cooling.
  • 19. What is “Google Guaranteed?”
    Answer: The Google Guarantee is available for businesses that pass a Google screening and qualification process that checks, among other things, the company’s insurance, license and performs a background check.
    When you hire Climatrol Air you’re backed by the Google Guarantee, and if you aren’t satisfied with the quality of your work, Google may reimburse the amount paid for the initial service. This is just another way for quality companies to show customers their dedication to quality, service and workmanship.
  • 20. Is there an After Hours Service Charge?
    Answer: We get it, HVAC systems are notorious for breaking down at the worst possible moment. That’s why we decided to make it our policy to never penalize our customers for after hours repairs. Not only is Climatrol Air the #1 rated company for AC repair in, we also have the lowest service call fee of only $69!
     AND, we don’t raise service call fees because your AC decided to break on a holiday or over the weekend. This policy is just one of the ways we have become one of the most dependable and trusted HVAC companies in Georgia. Climatrol Air is the ONLY company in the North Georgia Region (that we know of) that does NOT charge an additional fee for after hours service calls.