Expertise & Experience
Georgia State License (CN210683) and is a NATE Certified technician.
Thank you for your interest in contacting Climatrol Air. In almost every case, we are able to return calls within 30 minutes. We know that your time is valuable and that you are probably in serious need of some help or advice concerning your HVAC system, which is why we return all calls and schedule call requests within 30 minutes. If you take the time to reach out to us, we will definitely take the time to get back in touch in a timely manner.
Climatrol Air, LLC
1630 Yukon Road
Ellijay, Georgia 30536
Help is One Click Away!
Call or click and we’ll back in touch with you within 30 minutes!
Call Now! (706) 972-2041
We Service All Brands!
Frequently Asked Questions
There are a lot of questions that we are asked about heating and air conditioning on a daily basis, these are the most frequently asked questions.
- How is Climatrol Rated?
- Who Is Climatrol Air?
- Which AC Brands Do You Service?
- Is your Pricing Competitive?
- What can I Expect After I Call?
- Where Are You located?
- Is Climatrol Air Certified?
- Do You Offer Financing?
- How Soon Can You Come Out?
- What is “Google Guaranteed?”
- Is Their an Extra for After Hours?
- Does Climatrol Air Have a Diagnostic Fee?
- How often should I replace or clean my air filters?
- How often should I have my equipment serviced?
- How long does a typical Air Conditioning or Furnace last?
- How can I save money on my utility bills?
- Is my unit properly sized for my home?
- How far down should I setback my thermostat?
- Why is my AC system freezing up?
- What is a zoned system?
- What is emergency heat?
- What does SEER | EER | HSPF mean?
Who is Climatrol Air?
We realize there are many companies that you can choose to do business with, and considering us is an honor that we do not take lightly. Climatrol Air specializes in air conditioning repair, heating repair and new air conditioner, heat pump, and furnace installation and design. We are a Rheem authorized dealer and can offer the very best products and services.
Climatrol Air is a family-owned company based in Ellijay, Georgia. The owner, Doug Mazursky, is a 27 year veteran in the HVAC industry who has covered all aspects of this business, including both commercial and residential repairs and installations. Climatrol Air is dedicated to making sure you have the best Rheem heating and cooling experience.
What should I expect after I call Climatrol Air?
When we come out, you will get a skilled, NATE Certified heating and air repair technician from Ellijay, Georgia. We will respect your time by showing up on-time, your property by not leaving a mess and your health by practicing Covid safety protocols. Then, we will restore the comfort of your home. At Climatrol Air, our technicians have the ability to troubleshoot and solve all problems related to heating and indoor air quality so we get it done on the first visit making sure you are comfortable sooner. Call us now about Rheem heating and cooling.
Which Brands do You Sell and Service?
Climatrol Air is a preferred Rheem dealer, but we service ALL brands and types of HVAC systems. Major air conditioning companies are very picky about with whom they do business, for good reason. A company that represents their brand could have a negative impact if they practice poor customer service or offer substandard work. For this reason, national brands, like Rheem, put all potential HVAC companies through a rigorous vetting process, to ensure that their customers get quality service with good customer service.
Are Your prices competitive?
The price for HVAC repair can vary greatly depending on the equipment that is malfunctioning and the nature of the problem you are experiencing. The price for heating repair is subject to many factors, including the cost of the replacement parts needed, the amount of work needed to replace these parts, and the accessibility of the HVAC system.
It’s easy to simply say, “we have the best prices,” but great prices must be accompanied with great workmanship. We guarantee that we will give you the best price for the quality of work that we do. Rarely, almost never, are we beat on our pricing. In fact, the few times that it has happened, we were underquoted by unlicensed or fly-by-night companies. We stand behind our work and our prices. If you would like to speak with us about Rheem heating and cooling, please call us at (706) 972-2041.
Where is Climatrol Air Located?
Climatrol Air is a locally owned company located in beautiful Ellijay, Georgia, and we service the majority of North Georgia. First, there’s nothing wrong with using a national company, most of these companies do a fine job. However, having a local pro, whose reputation is tied to the community in which they live is a major plus when seeking HVAC service. Local HVAC companies live and die by their local reputation, whereas a national company may perform well in certain regions and not so well in other areas. To hire a local company means you are hiring a person, not just a company, and that can make all the difference between great service instead of good service.
Is Climatrol Air Certified?
In Georgia, there really isn’t a “certification” process other than obtaining a state license. (Our license number is Ga. #CN210683) There is however a third party certification process that HVAC companies can elect to use to illustrate their company’s knowledge and commitment to ongoing education in the HVAC industry called “NATE,” or the NORTH AMERICAN TECHNICIAN EXCELLENCE.
Climatrol Air is a NATE certified company. NATE is the nation’s largest nonprofit certification organization for heating, ventilation, air conditioning and refrigeration (HVACR) technicians. NATE tests represent real-world working knowledge of HVACR systems and validate the professional competency of service and installation technicians. Contractors, manufacturers, distributors and educators across the industry partner with NATE to develop knowledgeable, competent HVACR technicians. Home and business owners choose HVACR contractors who employ NATE-certified technicians to get repairs done right – the first time.
Does Climatrol Air Offer Financing?
Absolutely! When it comes to paying for your service or new HVAC service, we make it easier than ever. No need to go to your bank, we can handle the entire transaction from the comfort of your home. We take MasterCard, Visa, American Express and Discover as well as our in-house financing that will fit any budget. Be sure to ask our representative about our zero interest, zero down for 12 month financing special.
How Soon Can You Fix My Problem?
We complete 97% of all repair jobs within the same day. We understand that being without heating or air conditioning is a serious inconvenience and we strive to make sure that we fix everything, the right way, on our first service call. Climatrol Air specializes in Rheem heating and cooling.
What is “Google Guaranteed?”
The Google Guarantee is available for businesses that pass a Google screening and qualification process that checks, among other things, the company’s insurance, license and performs a background check.
When you hire Climatrol Air you’re backed by the Google Guarantee, and if you aren’t satisfied with the quality of your work, Google may reimburse the amount paid for the initial service. This is just another way for quality companies to show customers their dedication to quality, service and workmanship.
Is Their an After Hours Service Charge?
We get it, HVAC systems are notorious for breaking down at the worst possible moment. That’s why we decided to make it our policy to never penalize our customers for after hours repairs. Not only is Climatrol Air the #1 rated company for AC repair in, we also have the lowest service call fee of only $49!
AND, we don’t raise service call fees because your AC decided to break on a holiday or over the weekend. This policy is just one of the ways we have become one of the most dependable and trusted HVAC companies in Georgia. Climatrol Air is the ONLY company in the North Georgia Region (that we know of) that does NOT charge an additional fee for after hours service calls.
Does Climatrol Air Have a Diagnostic Fee?
Yes, we charge $49.95 for residential and $69.95 for commercial. To determine the issue at hand, a service technician must run a series of tests in order to come to a diagnosis. We call this a “diagnostic” service call. If any repairs are necessary, the technician will then quote the repair before moving forward.
How often should I replace or clean my air filters?
We recommend changing standard 1” air filters every 1-3 months, depending on the indoor environment. Some filters are reusable, so those need to be cleaned on a monthly basis as well. If you neglect to change your air filter, your HVAC system has to work much harder to cool and heat your home.
By keeping filters changed/cleaned on a regular basis, you are ensuring the longevity of your system and allowing it to run at its maximum efficiency.
HVAC companiesalso servicelarge media filters. These filters are built to last between 6 & 12 months. These filters require less attention, but involve a larger investment on the front end. For more information on these filters, please give us a call @706-972-2041
How often should I have my equipment serviced?
For proper routine maintenance, we recommend that you have your equipment serviced twice a year. It is best to have one service done in the cooling season, and one done in the heating season. This ensures that both the heating and cooling components of your equipment have been fully serviced, however, commercial applications may require more frequent maintenance.
How long does a typical Air Conditioning or Furnace last?
This answer varies between brands. The typical lifespan of a heat pump system is between 12 – 15 years. The American Society of Heating, Refrigeration, and Air Conditioning Engineers (a guide that most HVAC companies use) gives residential and light commercial equipment a life expectancy of approximately 18 years.
How can I save money on my utility bills?
There are several available options for energy savings that a trained professional can point out for you. We recommend having a Climatrol Air technician in Georgia inspect your equipment. This inspection by qualified HVAC companies will reveal what areas of the home are consuming more energy than necessary. We’ll also let you know if any utility rebates are available and any counter measures you elect to implement based on the results of the inspection.
Is my unit properly sized for my home?
To accurately determine the capacity of equipment for a traditional home or business, we perform heat loss/ heat gain load calculations. The results of this calculation help HVAC companies to select the right size equipment for your home or business.
How far down should I setback my thermostat?
Generally, we, and most HVAC companies, recommend that the thermostat should not be set back more than 3 degrees. For example, during heating season, if you are typically comfortable at 70 degrees Fahrenheit, then the thermostat should not be set lower than 67 degrees Fahrenheit when the home is unoccupied.
Why is my AC system freezing up?
Several factors can cause this issue, most of which will need to be corrected by one of our trained service technicians. Common factors that cause system freezing are dirty filters, low refrigerant, a dirty evaporator coil, or even a defective blower motor or relay.
In the event that your system does freeze, we advise you to turn the system off (simply turn thermostat to “off” setting) to thaw out, and then to call for a service technician to come diagnose the issue. HVAC companies cannot repair a frozen system if it is still frozen.
What is a zoned system?
An HVAC zoning system is a heating and cooling system that uses dampers in the duct-work to regulate and redirect airflow to specific areas of your home. This regulation allows for the customized temperature zones throughout the home for increased comfort and efficiency.
Zoned systems are most commonly used in homes that have issues keeping certain rooms at comfortable temperatures, due to factors such as large windows, an added bonus room, or a top floor that stays warmer than the main level of the home. Qualified HVAC companies like Climatrol Air can accurately and economically design a zoned system that will keep you comfortable.
What is emergency heat?
Emergency heat (also known as auxiliary heat) is when your system is running solely on its second stage heat source, which is usually your indoor unit. This setting is the second stage of heat that your thermostat transitions into when it is too cold for your heat pump to bring in heat from outside. Most HVAC companies will give a thorough explanation of how heat pumps work when they install them.
Emergency heat is only to be turned on in the event of the primary heating source being compromised. For example, if a tree happens to fall onto your outdoor unit in the middle of winter, you will need a backup form of heat, which is when your emergency heat comes into play. While the emergency heat is running, we do advise you to call our office in order to have a service technician come out to make repairs.
Since your second stage heat source is designed to be used on rare occasions (truly making it secondary), it does cost more to be in this stage of heating. Running your heat pump on emergency heat increases the system’s energy usage, resulting in higher energy bills.
What does SEER | EER | HSPF mean?
SEER stands for Seasonal Energy Efficiency Ratio. The SEER rating of a unit is the cooling output during a typical cooling season, divided by the total electric energy input during the same period of time. The higher the SEER rating, the more efficient your unit is. HVAC companies use this ratio to determine the lowest operating cost for your home or business.
HVAC companies also use the EER calculation when installing an HVAC system for your home or business. The Energy Efficiency Ratio (EER) of an HVAC cooling device is the ratio of output cooling energy (in BTU) to input electrical energy (in watts) at a given operating point. EER is normally calculated with a 95 °F outside temperature and an inside (return air) temperature of 80 °F and 50% relative humidity.
HSPF is the abbreviation for the Heating Seasonal Performance Factor. The HSPF number identifies the heating efficiency of a heat pump. The higher the HSPF number, the more efficient the heating performance of the heat pump.